TERMS & CONDITIONS

1. KAREN SUTTON’S WIDOW COACHING SERVICE

1.1 Clients will understand the scope of the widow coaching from relevant sales pages, questions answered through messages/email, or via a call.

1.2 Coaching will take place via zoom, or if attending a live event, it will be in person at the venue.

1.3 Please note that Karen Sutton’s coaching is not counselling, psychotherapy or psychoanalysis and nor does Karen Sutton provide mental health services or advice. It is not, and is not to be used as, a substitute for appropriate professional advice. In particular, it is the Clients responsibility to seek professional guidance for legal, medical, financial, business, mental health or other specific matters from an appropriate, professional adviser.

2. ELIGIBILITY OF CLIENTS

2.1 To be Client of Karen Sutton Client must be 18 (eighteen) years of age, or older.

2.2 Clients must not have been convicted of any offence, nor must they be subject to any court order, relating to sexual misconduct, harassment, violence or any form of physical or mental assault or abuse.

2.3 Any breach of this clause 2 may result in a termination of this Agreement, at the sole discretion of Karen Sutton.

3. TERMS OF ENGAGEMENT

3.1 You are engaging me as a Coach to provide coaching services on the terms of this agreement.

3.2 This contract between us will commence on the date you pay your first instalment or total fee, and will continue, unless and until, terminated by either of us. The membership group Re-member can be terminated immediately, The twelve month group coaching programme, Finding Hope In WIdowhood, is a year long agreement between us and requires a commitment from both sides for the duration and cannot be cancelled unless under extenuating circumstances.

3.3 My team and I aim to respond to messages or emails within 48 business hours, Monday to Friday. Please note that I do not offer emergency support or 24/7 messaging. All non-urgent questions can be raised within your scheduled sessions or through the community spaces, depending on your programme

4. 1:1 SESSIONS & CANCELLATION

4.1 Each video, telephone, or in person coaching appointment at which the Services are provided will last for no longer than the duration agreed.

4.2 Refund policy: Upon agreement and/or payment of funds, the Client shall be responsible for the full extent of the Fee. If client cancels attendance for any reason, the Client will receive no refund.

4.3 Rescheduling policy: Either of us may cancel a 1:1 coaching Session by notice by phone call or by email to the other no less than 24 hours prior to the start of the Session.

4.4 If either of us cancel a session, we will re-schedule the Session at the earliest mutually convenient time.

4.5 If Client is unable to attend a consultation, please let Karen Sutton know as soon as possible. If Client simply fails to attend a consultation or does not give the required notice of not less than 24 (twenty four) hours, Karen Sutton reserves the right to retain the fees paid.

4.6 It is important that the consultations start at the agreed time. If Client is late for a consultation, the consultation will in any event be deemed to have started at the agreed time.

4.7 I may ask you to complete an insight questionnaire in advance of our first Session. If this is the case providing this information is essential to the success of the coaching and you are required to return it 24 hours before the start of your first session.

4.8 Calls and session times will vary over school and public holidays so please check for notices.

5. DUTIES OF KAREN SUTTON

5.1 I shall provide the Services with due care, skill and ability.

5.2 Other than as set out in clause 5.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results.

5A – Participation in Group Programmes and Communities:

5A.1 Clients participating in the Re-member membership and/or the Finding Hope in Widowhood group programme acknowledge that these are ongoing community-based offerings designed to provide support, connection, and growth opportunities.

5A.2 Full benefit is gained through active participation. It is the Client’s responsibility to attend scheduled calls, access materials, and engage with the community in a way that supports their personal journey.

5A.3 All live sessions, including group calls, will be scheduled with advance notice. I will do my best to provide reasonable notice of any changes, cancellations, or when a replacement facilitator is required. While every effort will be made to adhere to the published schedule, I reserve the right to amend dates and times when necessary.

5A.4 No guarantees can be made about individual outcomes as each client’s experience is unique, and success is dependent on personal commitment and engagement with the process.

5A.5 All community spaces (including Re-member and group programmes) are designed to be kind, non-judgmental, and supportive. Clients are expected to engage with integrity, empathy, and confidentiality. Any form of bullying, discrimination, or repeated negativity may result in removal from the programme or community, without refund.

5A.6 Where replays or recordings of group sessions are provided, they are shared at my discretion and not guaranteed. It remains the Client’s responsibility to attend live sessions to make the most of the programme experience.

5A.7 By enrolling in any of my services or programmes, you agree to take full responsibility for your own progress. While I will support, guide, and encourage you, your results are ultimately dependent on your commitment, effort, and openness to the process.

5A.8 The nature of my work may evoke emotional responses as part of the healing and growth process. While I hold space with care and compassion, I am not a licensed mental health professional. If at any point you feel overwhelmed, I encourage you to seek additional professional support as needed.

5A.9 All session times will be provided in UK time (GMT/BST depending on the season). It is the Client’s responsibility to ensure they check their local time zone. Where possible, session replays may be made available, but this is not guaranteed.

5A.10 Clients are responsible for accessing programme materials through the designated platforms (e.g., Zoom, Kajabi, Online Portals etc.) and for ensuring they comply with any third-party terms of service. I am not liable for disruptions caused by third-party service providers.

6. FEES

6.1 In consideration of me providing the Services to you, you will pay the fee specified at time of consultation. If you contact me between scheduled Sessions or calls then I will provide an email or telephone response to you free of charge to ensure your progress within the coaching programme.

6.2 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. 

6.2 This clause is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

6.3 If you are located outside of the United Kingdom, please be aware that all fees for my services are set and charged in GBP (£). As a result, the amount charged in your local currency may vary due to fluctuations in exchange rates and any fees applied by your bank or payment provider. These variations are outside of my control. I do not receive any additional payment from these fluctuations, and my fee remains consistent in GBP. Thank you for your understanding.

7. DATA PROTECTION

7.1 You acknowledge and agree that your personal data will be processed by and on behalf of me as part of me providing you with the Services.

7.2 You may not at any time copy, reproduce, publish, share, sell, distribute, or otherwise make available to any third party any of the content, resources, recordings, frameworks, or materials provided in the programmes, communities, or sessions, without my prior written permission. All materials are for personal use only and remain the intellectual property of Karen Sutton.

7.3 You may not without my prior written consent make any audio or visual recordings of all or any part of the programmes, membership or our Sessions.

7.4 Non disparagement: In the event that a dispute arises between the Parties or a grievance by Client, the Parties agree and accept that the only venue for resolving such a dispute shall be under English Law. In the event of a dispute between the Parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.

8. LIABILITY

8.1 Nothing shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

8.2 I shall not be liable or be deemed to be in breach of these terms by reason of any delay in performing, or any failure of any of my obligations in relation to the Services, if the delay or failure was due to any cause beyond our control

8.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.

8.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

8.5 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

8.6 I am not responsible for any technical issues on your end that may prevent you from accessing the services, including but not limited to internet outages, software compatibility, or device malfunctions.

9. THIRD PARTY RIGHTS

9.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

9.2 The rights of the parties to terminate or rescind under this agreement are not subject to the consent of any person that is not a party to this agreement.

10. GOVERNING LAW

10.1 This agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with English Law.

11. CONFIDENTIALITY

11.1 Karen Sutton will deal with all information it receives from Client in accordance with the provisions of the Data Protection Act1998 and of any alterations to it or replacement of it, from time to time.

11.2 Client consents to Karen Sutton holding personal information that Karen Sutton collects in relation to Client and processing it in any form and transferring it but only for the purposes of providing Karen Sutton’s services.

11.3 Otherwise, Karen Sutton will not disclose Client’s confidential information unless required by law, a court of competent jurisdiction or any governmental or regulatory authority.

12. Force Majeure

I shall not be liable for any delay or failure to perform my obligations under this agreement if such delay or failure is due to any cause beyond my reasonable control. This includes but is not limited to acts of God, war, pandemic, governmental restrictions, illness, labour disputes, or any other unforeseeable event. I will do my best to keep you informed and minimise disruption wherever possible.

13. Use of Testimonials and Feedback

From time to time, I may request feedback or testimonials from Clients about their experience. With your written consent, your feedback may be used in marketing or promotional materials. Any such use will respect your privacy and, where requested, will remain anonymous.

 

Last Updated - April 2025