TERMS & CONDITIONS

1. KAREN SUTTON’S GRIEF AND LOSS COACHING SERVICE

1.1 Client and Client’s coach will agree the scope of the grief and loss coaching Client is seeking at Client’s first consultation.

1.2 Consultations can take place at Karen Sutton’s home office, or at a neutral venue, or by way of telephone calls, or Skype. Karen Sutton recommends strongly that the first consultation is held by way of a physical meeting between Client and Client’s coach.

1.3 Please note that Karen Sutton’s coaching is not counselling, psychotherapy or psychoanalysis and nor does Karen Sutton provide mental health services or advice. It is not, and is not to be used as, a substitute for appropriate professional advice. In particular, it is Client responsibility to seek professional guidance for legal, medical, financial, business, mental health or other specific matters from an appropriate, professional adviser.

2. ELIGIBILITY OF CLIENTS

2.1 To be Client of Karen Sutton Client must be 18 (eighteen) years of age, or older.

2.2 Clients must not have been convicted of any offence, nor must they be subject to any court order, relating to sexual misconduct, harassment, violence or any form of physical or mental assault or abuse.

2.3 Any breach of this clause 2 may result in a termination of this Agreement, at the sole discretion of Karen Sutton.

3. TERMS OF ENGAGEMENT

3.1 You are engaging me as a Coach to provide coaching services (Services) on the terms of this agreement. 3.2 This contract between us will commence on the date you pay your first instalment or total fee and will continue unless and until terminated by either of us giving 2 weeks notice to the other.

4. SESSIONS & CANCELLATION

4.1 Each video, telephone, or in person coaching appointment at which the Services are provided will last for no longer than the duration agreed

4.2 Refund policy: Upon agreement and/or payment of funds, the Client shall be responsible for the full extent of the Fee. If client cancels attendance for any reason, the Client will receive no refund.

4.3 Rescheduling policy: Either of us may cancel a coaching Session by notice by phone call or by email to the other no less than 24 hours prior to the start of the Session.

4.4 If either of us cancel a session, we will re-schedule the Session at the earliest mutually convenient time.

4.5 If Client is unable to attend a consultation, please let Karen Sutton know as soon as possible. If Client simply fails to attend a consultation or does not give the required notice of not less than 24 (twenty four) hours, Karen Sutton reserves the right to retain the fees paid.

4.6 It is important that the consultations start at the agreed time. If Client is late for a consultation, the consultation will in any event be deemed to have started at the agreed time.

4.7 I may ask you to complete an insight questionnaire in advance of our first Session. If this is the case providing this information is essential to the success of the coaching and you are required to return it 24 hours before the start of your first session.

4.8 No calls or sessions will be held between 18th December 2019 and 08th January 2020 to allow for the Christmas holidays.

5. DUTIES OF KAREN SUTTON

5.1 I shall provide the Services with due care, skill and ability.

5.2 Other than as set out in clause 5.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results.

6. FEES

6.1 In consideration of me providing the Services to you, you will pay the fee specified at time of consultation. If you contact me between scheduled Sessions or calls then I will provide an email or telephone response to you free of charge to ensure you don’t stay stuck.

6.2 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause

6.2 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

7. DATA PROTECTION

7.1 You acknowledge and agree that your personal data will be processed by and on behalf of me as part of me providing you with the Services.

7.2 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.

7.3 You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions.

7.4 Non disparagement: In the event that a dispute arises between the Parties or a grievance by Client, the Parties agree and accept that the only venue for resolving such a dispute shall be under English Law. In the event of a dispute between the Parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.

8. LIABILITY

8.1 Nothing shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

8.2 I shall not be liable or be deemed to be in breach of these terms by reason of any delay in performing, or any failure of, any of my obligations in relation to the Services, if the delay or failure was due to any cause beyond our control

8.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.

8.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

8.5 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

9. THIRD PARTY RIGHTS

9.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

9.2 The rights of the parties to terminate or rescind under this agreement are not subject to the consent of any person that is not a party to this agreement.

10. GOVERNING LAW

10.1 This agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with English Law.

11. CONFIDENTIALITY

11.1 Karen Sutton will deal with all information it receives from Client in accordance with the provisions of the Data Protection Act1998 and of any alterations to it or replacement of it, from time to time.

11.2 Client consents to Karen Sutton holding personal information that Karen Sutton collects in relation to Client and processing it in any form and transferring it but only for the purposes of providing Karen Sutton’s services.

11.3 Otherwise, Karen Sutton will not disclose Client’s confidential information unless required by law, a court of competent jurisdiction or any governmental or regulatory authority.