Privacy Policy

Last updated: May 2026

Karen Sutton Coaching and Widow Retreats (“we”, “us”, or “our”) are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies to our websites, including:

  • www.karensutton.co.uk
  • www.widowretreats.com

(collectively referred to as “the Sites”)

This policy explains how we collect, use, store, and protect your information when you use our Sites, services, programmes, retreats, email communications, and related offerings.


1. Information We Collect

As a general policy, we do not automatically collect personally identifiable information (such as your name, address, or email address) simply by visiting our Sites.

However, certain non-personal information may be collected automatically through standard website technologies, including:

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Pages visited and time spent on the Site
  • Referral sources and website interactions

If you choose to sign up for one of our programmes, retreats, memberships, email lists, special offers, surveys, community activities, or contact forms, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing details
  • Demographic information (such as age range or location)
  • Preferences and interests relevant to our services
  • Any information you voluntarily provide to us


2. How We Use Your Information

We use your information to:

  • Deliver services, programmes, retreats, and memberships you have registered for
  • Process purchases and payments
  • Respond to enquiries and customer support requests
  • Improve our services, website functionality, and user experience
  • Send occasional updates, newsletters, or marketing communications (only where you have opted in)
  • Maintain the security and integrity of our Sites
  • Fulfil our legal and contractual obligations

We do not sell, lease, or trade your personal information to third parties.

We may share your information with trusted third-party service providers solely for the purpose of operating our business and delivering services to you. These may include:

  • Payment processors (such as Stripe or PayPal)
  • Website and course platforms (such as Squarespace or Kajabi)
  • Email and communication providers
  • Analytics and marketing platforms

All third-party providers are required to handle your data securely and in accordance with applicable data protection laws.

We do not store or have direct access to your full payment card details. Financial transactions are processed securely through third-party payment providers in accordance with their own privacy and security policies.


3. Legal Basis for Processing Your Data

Under UK GDPR, we process personal data based on one or more of the following legal grounds:

  • Consent — when you opt in to receive communications from us
  • Contract — when processing is necessary to deliver services you have purchased or registered for
  • Legal obligation — where we are required to comply with applicable laws or regulations
  • Legitimate interests — including improving our services, maintaining website security, and communicating with our community where appropriate

You may withdraw your consent or opt out of communications at any time.


4. Cookies

Cookies are small data files stored on your device that help websites function properly and improve user experience.

We use cookies and similar technologies to:

  • Help our websites function effectively
  • Remember your preferences
  • Understand how visitors use our Sites
  • Improve performance and user experience
  • Support analytics and marketing activities

When you visit our Sites, you will have the option to accept or decline non-essential cookies through our cookie banner.

You can also manage your cookie preferences at any time by using the cookie consent settings button on our website or through your browser settings.

Please note that disabling certain cookies may affect the functionality and performance of the Sites.

Below you can find more information about the cookies used on our Sites:

 


5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, or reporting requirements.

If you request deletion of your information, we will comply unless we are legally required to retain certain data.


6. Children's Privacy

Our services are intended for adults aged 18 and over.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.


7. Links to External Sites

Our Sites may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.


8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent at any time
  • Object to or restrict certain types of processing
  • Request transfer of your data where applicable
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

ICO website:
www.ico.org.uk

To make any request regarding your data, please contact:
coaching@karensutton.co.uk

Suggested subject lines:

  • “Personal Information Review Request”
  • “Delete Account”
  • “Delete My Information”


9. Communications & Opting Out

If you opt in to receive communications from us, we may send occasional emails relating to our programmes, retreats, services, events, updates, or resources.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly at:
coaching@karensutton.co.uk


10. Contact

Karen Sutton Coaching and Widow Retreats

Email:
coaching@karensutton.co.uk

Websites:
www.karensutton.co.uk
www.widowretreats.com


11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be posted on this page along with the revised “Last updated” date.

By continuing to use our Sites after changes are posted, you acknowledge and accept the updated policy.