Privacy Policy

Last updated: April 2025

 

Karen Sutton Coaching and Widow Retreats (“we”, “us”, or “our”) are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies to our websites, including www.karensutton.co.uk and www.widowretreats.com, and explains how we collect, use, and protect any information that you provide when using these sites and the services offered through them.

Karen Sutton Coaching and Widow Retreats (“we”, “us”, or “our”) are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect any information that you provide when using our websites, www.karensutton.co.uk and www.widowretreats.com (“the Sites”), and the services offered through them.

1. Information We Collect

As a general policy, we do not automatically collect personally identifiable information (such as your name, address, or email) during your visit to the Site. However, certain non-personal information may be collected through standard website operations, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on the Site

If you choose to sign up for any of our programmes, email lists, special offers, surveys, or community activities, you may be asked to provide information such as:
- Your name and contact details
- Demographic information (e.g. age range, location)
- Preferences and interests relevant to our services

2. How We Use Your Information

We use the information you provide to:
- Deliver services and programmes you have registered for
- Respond to your enquiries
- Improve our services and user experience
- Send occasional updates and communications (only if you’ve opted in)
- Fulfil our legal and contractual obligations

We do not sell, lease, or trade your personal information to third parties. We may share data with trusted service providers (such as email platforms and payment processors) solely to deliver services you have requested. All such providers are required to handle your data securely and in accordance with data protection laws.

We do not store or have access to your full payment card details. All financial transactions are securely processed via third-party platforms (such as Stripe or PayPal), in accordance with their own privacy and security practices.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:
- Consent: When you opt in to receive communications from us
- Contract: When processing is necessary to deliver services you have signed up for
- Legal obligation: When required to comply with laws or regulations
- Legitimate interests: For improving our services, ensuring security, and sending updates (you can opt out at any time)

4. Cookies

Cookies are small data files stored on your device to help improve your experience on the Site. They may remember your preferences or help us understand how users interact with our content.

When you visit our Site, you will have the option to accept or decline non-essential cookies through our cookie banner. You can also manage your cookie settings through your browser at any time.

Please note that disabling cookies may affect your experience on the Site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting obligations. If you request deletion of your information, we will comply unless we are required by law to retain it.

6. Children's Privacy

We are committed to protecting the privacy of children. If you are aged 18 or under, please do not submit any personal information to the Site.

If we become aware that we have collected personal data from anyone under the age of 18, we will delete it promptly.

7. Links to External Sites

Our Site may include links to third-party websites. We are not responsible for the content, privacy practices, or security of those external sites. Please review their privacy policies before sharing any information with them.

8. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw your consent at any time
- Object to or restrict certain types of processing
- Lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

To make any of these requests, please email us at [email protected] with one of the following subject lines:
- “Personal Information Review Request”
- “Delete Account”
- “Delete My Information”

9. Communications & Opting Out

You may choose to receive updates or communications from us by opting in. You can unsubscribe at any time using the link provided in the email, or by contacting us at [email protected] and including a copy of the unwanted email with your request.

10. Contact

Karen Sutton Coaching and Widow Retreats
Email: [email protected]

11. Acceptance of This Policy

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site. We may update this policy from time to time, and any changes will be posted on this page. Please check back regularly to stay informed.